eCommerce Testing: How to Test an E-Commerce Website

What is Ecommerce Testing?

eCommerce testing is the process of putting an eCommerce (online shopping) framework through its paces. It aids in the avoidance of errors and adds value to the product by ensuring that it meets the needs of the customer.

The aim of testing is to ensure that

Software reliability
Software quality
System Assurance
Optimum performance and capacity utilization

Setting up an e-commerce system is a complicated process that is influenced by a variety of market-specific factors. Testing is now needed to ensure the credibility of the E Commerce system.

Types of Testing for E-commerce System

A common type of testing included into e commerce system is

1. Browser compatibility

Early browsers aren’t supported.
Extensions for specific browsers
The major platforms should be covered by browser monitoring (Linux, Windows, Mac etc.)

2. Page display

Pages are not being shown correctly.
Messages from the runtime
Page download time is too long.
Dead links, plugin dependencies, font sizing, and so on.

3. Session Management

Expiration of the Session
Storage of sessions

4. Usability

Non-intuitive design
Poor site navigation
Catalog navigation
Lack of help-support

5. Content Analysis

Content that is deceptive, inflammatory, and potentially litigious
Copyright infringement and royalty-free pictures
Functionality of personalization
Availability at all times of day and night

6. Availability

Attacks that trigger a denial of service
Unacceptably high levels of unavailability are unacceptable.

7. Back-up and Recovery

Failure or a setback in the healing process
Failure of the backup system
Tolerance to faults

8. Transactions

Transaction Integrity
Throughput
Auditing

9. Shopping order processing and purchasing

Shopping cart functionality
Order processing
Payment processing
Order tracking

10. Internationalization

Language support
Language display
Cultural sensitivity
Regional Accounting

11. Operational business procedures

How well can e-procedure handle it
Keep an eye out for bottlenecks.

12. System Integration

Format of the Data Interface
Frequency and activation of the interface
Revisions
Volume capacity at the interface
Integrated output

13. Performance

Bottlenecks in performance
Scalability review
load management

The ability to log in
Controlling access and penetrating
Knowledge transmission that is not reliable
Attacks on the internet
Viruses on computers
Signatures in the digital age

Performance testing- a top priority in E-commerce

Simply delaying the page load time by around 250 milliseconds is enough to send your customer to your competitor. Walmart improved the pace of their website which saw a 2% improvement in visitor conversion rate and a 1% increase in sales.

Performance of your site depends on these factors

Throughput

Request per second
Transactions per minute
Executions per click

Response Time

Duration of a task
Seconds per click
Page Load
DNS Lookup
Length of time between click and seeing page

Useful Tools for Mapping E-commerce Site

UsabilityHub: The user testing framework and research panel at UsabilityHub will help you enhance the user experience of your applications and websites. Get real-life reviews from people who know what they’re talking about.

HotJar: It displays the most visited and least visited zones of a website.

FiveSecondTest: This tool ensures that your message is conveyed as easily as possible; it informs you what a person remembers about your website design in just five seconds.

Feng-GUI: It simulates human vision for the first five seconds and predicts what a real person will look at.

Optimizely: It allows you to test monitor, clicks, conversions, and other aspects of your e-commerce business.

Challenges of E-commerce Testing

Customer data and identities are protected by following security guidelines.
To serve multilingual markets and business areas, usability requirements must be met.
Large-scale e-commerce transition projects include end-to-end testing and test management.
Application scalability and dependability

For more info: https://www.mammoth-ai.com/automation-testing-services/

Also Read: https://www.guru99.com/software-testing.html